When you need a global credit card solution that merges your digital assets with fiat ecosystems, Rain’s state-of-the-art platform makes crypto transactions easy. However, if team members misplace their physical cards, it’s essential to understand what steps you should take to ensure your account remains secure and accessible. Here, we explain what happens when you or a team member loses their card and needs another one.
Rain enables fast replacement of lost physical cards with delivery available worldwide. Your Company Administrators can request replacements through your Rain Account using the Company User’s full legal name and identifying and contact information such as date of birth.
It is vital to inform Rain of lost or stolen cards immediately so they can take appropriate measures to prevent unauthorized transactions. Because replacement cards usually have new account numbers, be sure to update the Rain Card on file for any scheduled or recurring payments. If you are worried about fraudulent activity, contact support@raincards.xyz or call the phone number on the back of your Rain card.
When your Company Administrators request cards for new users, they can assign specific restrictions for each user. For example, some users might only need a card to use for vendor transactions with specific merchants, while other users might require a particular expiration date because they are contract employees. These special restrictions can be assigned to yourself or a teammate, including setting spending limits. These limits can be based on daily, weekly, monthly, yearly, or all-time limits to suit your expense budget or card user functions.
If you did not authorize a charge that you see on your card, you should promptly reach out to support@raincards.xyz or call the phone number on the back of your Rain card. As with any card, the holder is responsible for reviewing Periodic Statements to identify any Charges you believe are unauthorized. If the dispute is based on your belief a Charge was unauthorized, you can initiate a Chargeback through your Rain Account. It is critical to review your statements promptly, as you have 60 days after the disputed Charge is posted on your Periodic Statement to voice your concerns.
Rain might request additional details on the transaction and review the disputed Charge once they have collected the necessary information. If a charge dispute is pending, it is still considered outstanding and due on the date indicated on your Periodic Statement. Once the dispute is resolved in your favor, the amount will be credited to your Rain Account on either the current or a future Statement. You must make your full payment to avoid fees, a reduction in spending limits, or suspension of your Rain account.
Rain makes it easy to request a replacement for a lost card, set granular spending controls to reduce fraudulent activity, and dispute any unauthorized charges you see on your Periodic Statements.